SDLC PM Information Technology Infrastructure Library (ITIL) Foundation
Course content:
- ITIL V3 Course Introduction
- ITIL Course Topic Overview
- ITIL Service Strategy Overview
- ITIL Service Strategy Planning
- ITIL Service Requirements Processing
- ITIL Service Design Overview
- ITIL Service Transition Overview
- ITIL Service Operation Overview
- ITIL Service Operation & Performance Monitoring
- ITIL Continual Service Improvement
Click here for detailed course objectives.
Book Information: Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book [Paperback] – Brady Orand (Author), Julie Villarreal (Editor) – ISBN-10: 1466231327, ISBN-13: 978-1466231320
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