PSI Soft Taining

The State of California’s Employment Training Panel (ETP) will pay for a wide variety of employee training aimed at building their skills. A partial list of training subjects is shown below. If you have questions about eligibility for reimbursement for specific training subjects, ask us.

Business Skills and Leadership Development Training
Project Management
Time Management
Supervisory Skills
Customer Service
Leadership Development
Organization Goal Setting
Positive Culture Cultivation
Beating Burnout
Problem Solving
Resolving Interpersonal Conflicts Successfully
Being an Effective Team Player
Writing More Effective e-Mails, Letters & Reports
Decision Making & Assuring the Success of Decisions
Helping Your Company Improve Cash Flow & Make a Profit

Computer Skills
While the State does not pay for basic Computer Skills training, it pays for advanced MS Office training.

Quality Management Training for the following standards
ISO-13485 Medical Devices
ISO-14001 Environmental Management
ISO-17799 IT/Security Techniques
ISO-22000 Food Safety
SQF 1000 & 2000
ISO-28000 Security Management
AS 9100 Aerospace
TS 16949 Automotive
NADCAP – Process Specific

Quality Management Training process
Continuous Improvement Methods
Corrective and Preventive action
Gap Assessment
Internal Auditor Training
Quality Manual
Policies and Procedures
Work Instructions
Forms and Records
Employee Awareness Education
Risk and Safety Management

Continuous Improvement Training
In every company, whether it produces a service or a product, inefficiencies exist in the processes, which can impact productivity and profits. Through the use of a specific thinking process and easy to use tools, an organization can systematically drive out waste by analyzing the organization’s processes, identifying wasteful practices and areas of improvement, correcting or revising the flow to streamline the process and finally, controlling the process. Typical subjects include:

Gap Assessment
Continuous Flow Manufacturing
Lean Management Cycle
Time Reduction
Process Mapping
Setup Reduction
Value Stream Analysis
Visual Factory Control
Five (5) S Program
Mistake Proofing
Total Productive Maintenance
Customer Pull Systems
Six Sigma Green Belt

Sales & Customer Service
Effective Sales & Customer Service training is critical to the success of any organization. Sample courses include:
Internal Customer Service- Working Together for Business Success
External Customer Service- Winning One Customer at a Time
Innovation for Business Growth
Making Presentations & Selling Ideas
Consultative and Solution Selling
Negotiating Win-Win Outcomes

Advanced Technology Training (reimbursed at a higher rate)
Sample Advanced Technology subjects include Information Technology, CAD/CAM, PLC/Manufacturing Automation, Robotics, Instrumentation, proprietary technology training, etc. Please consult with us to confirm whether the training can be classified as Advanced Technology Training.

ETP will not pay for: Legally-mandated training e.g. Sexual Harassment, Professional License (Doctors, Lawyers, etc.), General Safety (basic first aid)